We aim to be the mSME bank of choice, creating value through innovative and responsive financial products and services.
We will be:
- Recognized for our ability to satisfy and delight our customers;
- Admired for the competence and commitment of our people; and
- Respected for the values and principles we stand for.
We exist to help more people attain better financial security.
We value our role in economic development and our contribution to social progress.
We are dedicated to the continuing growth of the Bank.
We are committed to the well-being of our employees and to providing them a work-life environment that brings out the best of their abilities, talents and behavior.
We aim to provide our shareholders optimum returns on their investments.
In the pursuit of our mission, we shall be guided by the values of teamwork, integrity, concern, and excellence.